Privacy Policy

This Privacy Policy explains how Belinda Roberts (Craniosacral Therapist) collects, uses, and protects your personal information when you visit or interact with this website.

I am committed to protecting your privacy and handling your personal data transparently and responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who I Am

Belinda Roberts

Craniosacral Therapist, Pen Selwood, Somerset

Registered with the Information Commissioner’s Office (ICO). Registration number: ZC104812

For any privacy-related queries please contact: info@belinda-roberts.co.uk

2. Website Covered by This Policy

This privacy policy applies to the website: https://www.belinda-roberts.co.uk/

3. What Personal Data I Collect

I may collect and process the following personal information:

  • Name
  • Email address
  • Telephone number
  • Relevant health and medical history (required for safe treatment)
  • Information submitted via the contact form

This information is collected when you:

  • Make an enquiry or contact me through the website
  • Book a treatment through Acuity Scheduling

4. How I Use Your Information

I use your personal data for the following purposes:

  • To respond to enquiries and provide information about my services
  • To manage appointments and session scheduling
  • To ensure safe and appropriate treatment by recording relevant health history
  • To send appointment confirmations and essential communications
  • To meet legal and professional record-keeping obligations

I only collect the information necessary to provide my services safely and effectively.

5. Booking System

Appointments are booked through Acuity Scheduling. When you book a treatment, you will be directed to Acuity’s booking platform, which operates under its own Terms and Conditions and Privacy Policy. Information submitted through Acuity may include your name, contact details, appointment details, and health intake information.

You can learn more about how Acuity Scheduling processes personal data by visiting: acuityscheduling.com/privacy.php

6. Health Information

As a Craniosacral Therapist I am required to collect and retain health and medical history information to provide safe, appropriate treatment. This sensitive personal data is held in strict confidence in accordance with my professional obligations. It will not be shared with any third party without your consent, except where I am required to do so by law.

7. Website Performance Tools

I use Google Search Console to monitor website performance and visibility in search results. This tool does not identify individual visitors and is used only to understand how the website appears in search engines.

8. Cookies

This website may use basic cookies necessary for functionality such as contact form submission. Cookies are small files placed on your device to help websites operate efficiently. You can control or delete cookies through your browser settings.

9. Data Retention

I retain personal data only for as long as necessary:

  • Client health records and treatment notes are retained for a minimum of 7 years in accordance with professional guidance (or longer if required by law).
  • Enquiry emails may be retained for up to 12 months.
  • Appointment records held within Acuity Scheduling are subject to Acuity’s own retention policies.

10. Your Data Protection Rights

Under UK data protection law you have the right to:

  • Access the personal data I hold about you
  • Request correction of inaccurate information
  • Request deletion of your data where appropriate
  • Object to certain types of data processing
  • Request restriction of processing

To exercise any of these rights, please contact me at: info@belinda-roberts.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how I have handled your data.

11. Updates to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in legal requirements or my services. The latest version will always be available on this page.

Last updated: April 2026